Appropriate Care Defined

Guiding Employees to the Right Care at the Time of Injury

TriageNow is committed to guiding injured employees to the most appropriate level of care. Our experienced U.S. based Registered Nurses evaluate with a holistic view — including injury details, medical history, current medications, and other relevant factors — to ensure informed, individualized recommendations of care. This approach helps avoid unnecessary clinic and emergency room visits for minor injuries while also preventing employees from underestimating injuries that require medical attention.

Our field-based triage model focuses on getting employees “back in action” as quickly as medically appropriate. Self-Care is recommended when medical conditions and circumstances allow, providing a better and faster result for the injured employee.  No waiting for hours at the ER, no visits to Urgent Care for unnecessary physical therapy.  When needed, these clinical resources are recommended and TriageNow will streamline the clinic visit by sending documentation to the clinic in advance of the employee’s arrival. The result is a better employee experience as well as lower overall costs and number of claims.

At the same time, we help prevent the opposite extreme. While a “work through it” mentality may seem admirable, it can often lead to complications. A simple hand laceration that is ignored or improperly treated can introduce bacteria and increase the risk of infection. In these cases, a prompt visit to urgent care allows the injury to be properly assessed, cleaned, and treated, reducing downtime and improving outcomes.  There are times when our nurses need to be the voice of reason for one of your employees.

Every employee and every injury is unique. TriageNow ensures your workforce receives the right care at the right time — creating better experiences, healthier employees, and smarter healthcare decisions.